Service Status Checker
Check if your Home Unity service is disrupted by an outage or any planned maintenance by viewing the service status below.
How do I know if I am on Openreach's Network of OFNL's Network?
Openreach’s Network
If your router connects to a telephone socket (this may say BT or Openreach on it) using a cable into the DSL socket on the back of the router, or you connect to an Openreach modem using a cable into the WAN socket on the back of the router, then you are on Openreach’s Network.
OFNL’s Network
If your router connects to an OFNL Modem (this may say OFNL, ZTE or Nokia on it) using a cable into the WAN socket on the back of the router, then you are on OFNL’s Network
Openreach’s Network Service Status
There are currently no known major incidents across the network
OFNL’s Network Service Status
You can view a list of planned maintenance and outages on the OFNL website, by clicking here.
If there are any major incidents reported that are not shown on the link above, we will also update this page to keep you updated.
If you’re not currently effected by an outage or planned maintenance, then here’s how to get in touch so we can start fixing any issues.
Help Centre
For help and support pages that can fix common issues, try visiting our Help Centre
Contact Us
You can get in touch in a way that suits you, by visiting our Contact Page
Create a Support Ticket
Why not raise a ticket and our team can start working on it straight away? Simply visit your Customer Zone
Book a Call Back
Prefer us to give you a call? Enter a few details and Book a Call Back