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Service Status

Is everything working?

Check the current status of our services below. If there's an issue, we'll tell you about it here

Outage

Outage on the OFNL Network

Following essential maintenance, this is a known outage affecting customers in the following postcodes:

WF1, E17, WD7, CO16, NN8, HA9, WC1X, GL12, BA13, SO22, HR1, RG40, BA5, SM6, WV11, DY3, WV5, WV8, MK43, ME1, WR2, WR2, WR11, BS24, BS29, YO13, YO26 

This is currently being investigated by OFNL's engineers who are working to restore service.
The latest updates will be available on OFNL's Incidents Page

 

Operational

Broadband networks

Following essential maintenance, this is a known outage affecting customers in the following postcodes:

WF1, E17, WD7, CO16, NN8, HA9, WC1X, GL12, BA13, SO22, HR1, RG40, BA5, SM6, WV11, DY3, WV5, WV8, MK43, ME1, WR2, WR2, WR11, BS24, BS29, YO13, YO26

This is currently being investigated by OFNL's engineers who are working to restore service.
The latest updates will be available on OFNL's Incidents Page

 

Updated today

Operational

Customer support

Phone, email, WhatsApp and Messenger support availability.

Updated today

Operational

Website and orders

Availability checks, online ordering and website pages.

Updated today

Having a problem, but can't see it listed?

If you’re experiencing an issue that isn’t shown above, it may be isolated to your connection or equipment.

 

Before getting in touch, you may want to:

  • Restart your router by turning it off for 2 minutes and then back on

  • Check that all cables are securely connected

  • Allow a few minutes if your connection has dropped briefly

 

If the problem continues, our team is here to help.

Troubleshooting Speak to our team