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Service Status

Is everything working?

Check the current status of our services below. If there's an issue, we'll tell you about it here

Operational

Incident on OFNL Network

 We are aware of a major network incident affecting customers in EH17 and EH11 areas that is causing disruption to internet services, which you may be impacted by. 

This is currently being investigated by OFNL engineers who are working to resolve the issue quickly and restore services.

As we work to help other customers during this time, our team won’t be able to respond to individual messages about the outage, so to stay updated, please refer back to this page.

Service Outage

Broadband networks

We are aware of a major network incident affecting customers in EH17 and EH11 that is causing disruption to internet services, which you may be impacted by.

Updated today

Operational

Customer support

Phone, email, WhatsApp and Messenger support availability.

Updated today

Operational

Website and orders

Availability checks, online ordering and website pages.

Updated today

Having a problem, but can't see it listed?

If you’re experiencing an issue that isn’t shown above, it may be isolated to your connection or equipment.

 

Before getting in touch, you may want to:

  • Restart your router by turning it off for 2 minutes and then back on

  • Check that all cables are securely connected

  • Allow a few minutes if your connection has dropped briefly

 

If the problem continues, our team is here to help.

Troubleshooting Speak to our team