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Service Status

Is everything working?

Check the current status of our services below. If there's an issue, we'll tell you about it here

Operational

Incident on OFNL network

We are aware of a major OFNL network incident causing disruption to all services in S62, S63 and DN11 areas reported on 22/07/2026 15:13.

We believe this issue has now been resolved, so if you are still experiencing issues with your internet, please:

1. Turn off your router, wait at least 2 minutes, and then turn it back on.

2. If your internet remains offline, turn off your modem, wait at least 2 minutes, and then turn it back on.

If your service is still not working after following these steps, please get back in touch.

Operaational

Broadband networks

The OFNL outage affecting customer's in the following areas: S63, S62 and DN11. as now been resolved.

 

Updated today

Operational

Customer support

Phone, email, WhatsApp and Messenger support availability.

Updated today

Operational

Website and orders

Availability checks, online ordering and website pages.

Updated today

Having a problem, but can't see it listed?

If you’re experiencing an issue that isn’t shown above, it may be isolated to your connection or equipment.

 

Before getting in touch, you may want to:

  • Restart your router by turning it off for 2 minutes and then back on

  • Check that all cables are securely connected

  • Allow a few minutes if your connection has dropped briefly

 

If the problem continues, our team is here to help.

Troubleshooting Speak to our team