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Our Story

We started Home Unity because we were sick of how broadband companies treat people.

We've been on the other side of those calls. Waiting on hold. Being transferred. Getting nowhere. And we thought... why does it have to be this way? 

Award-winning broadband

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Consumer Services StartUp of the Year
2024
UK StartUp Awards — Winner

 

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Customer Experience & Loyalty
2024
Growing Business Awards - Shortlisted

 

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Technology Innovator
2024

Innovation in Business Awards — Winner

 

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Market Disruptor of the Year
2024
Growing Business Awards - Shortlisted

 

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Best Customer Experience
2024

ISPA Awards — Finalist

 

Born from frustration.

Built on principle.

Home Unity was founded with a simple belief: broadband should be easy to deal with, and the people providing it should actually care about the people using it.

We're not trying to be the biggest. We're not trying to be the cheapest. We're trying to be the best at looking after our customers. That's it. That's the whole mission.

Every decision we make comes back to one question: is this good for the customer? If it isn't, we don't do it. No shareholder pressure, no corporate nonsense. Just a team of real people trying to do broadband properly.

We answer the phone. We reply to WhatsApp messages. We call you back when we say we will. These shouldn't be revolutionary ideas, but in this industry, they are.

Our values

UNITY. It's not just our name.

Every letter stands for something we believe in. These aren't corporate buzzwords stuck on a wall, they're the principles that guide every decision we make.

Understanding

We listen first. Every customer is a person, not a ticket number. We take the time to understand what you actually need, not what makes us the most money.

Nurturing

We invest in our people and our customers. We believe that if we look after our team, they'll look after you. It's not complicated.

Innovative

We challenge the way things have always been done. If something doesn't make sense for the customer, we change it.

Transparent

No hidden fees. No confusing contracts. No small print designed to trip you up. What you see is what you get. Always.

Your Planet

We believe businesses should leave the world better than they found it. We're committed to reducing our environmental impact and giving back to the communities we serve.

What we believe

We believe you should be able to speak to a real person when you need help. We believe your broadband provider should be honest about pricing. We believe businesses should give back to the planet, not just take from it.

We believe that loyalty should be earned, not enforced through punishing contracts. And we believe that if you treat people well, they'll stay with you because they want to, not because they have to.

If that sounds like the kind of company you want to be part of, we'd love to have you.

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Rated Excellent on Trustpilot

Don't take our word for it. See what our customers say.

★★★★★
“The technician was excellent. Patient, clear and understanding. He calmly and quickly got to the route of the issue and solved it. This couldn't have been performed via the chat service, highlighting the need for human interaction.”
Sam N
★★★★★
“Excellent service from this company. 'Customer relations' is so important, which I appreciate as a 74 year old OAP. Well done Tom, and y'all. I VERY rarely give 5*!”
SDP
★★★★★
“2 years with them.. never had problems. Fast service and helpful customer service. I recommend it.”
Hamdi I