The important stuff.
Policies, terms, and all the legal bits you'd expect. We've tried to write them in plain English, because nobody should need a law degree to understand their broadband provider.
We review our policies regularly to make sure they stay up to date with industry standards and regulatory requirements. Any important changes will always be communicated clearly.
If you need further information, you can contact us, and we’ll be happy to help.
Terms and conditions
Sets out how our broadband, home phone and related services are provided, including your rights and our responsibilities.
Privacy policy
Explains how we collect, use and protect your personal data, and your rights under data protection law.
Home telephone call rate card
Provides a full breakdown of call charges for our home phone services.
Pricing
Explains how our pricing works, including charges for our services and how costs are applied.
Vulnerability policy
Read →Annual CPI price increases
Details how and when prices may change each year in line with inflation, and what this means for customers.
Complaints code of practice
Sets out how to raise a complaint, what to expect from the process, and how we work to resolve issues fairly.
Non-payment and disconnection policy
Outlines what happens if payments are missed, the steps we take to support customers, and when services may be restricted.
Website terms of use
Covers the rules for using the Home Unity website, including content and acceptable use.