Our Story
Where it all began
Home Unity was set up with a mission, to disrupt the marketplace and help customers get the services they deserve.
We researched countless online reviews and found customers were not getting the right level of service. From long wait times, being passed from pillar to post, inflexible contracts, high termination charges and faults that go on for weeks and weeks! Enough is enough we said. It’s time to make this industry change for the better. We can do better. We will unite what we do.
And that’s where we started on this journey. No more corporate policies that are business-centric, we want customer-centricity that is all around the most important person – YOU!
So that’s where we came from, with a set of policies and procedures aimed at the customer, giving flexibility, fair pricing, reliability and no nasty surprises.
If you’re not already a customer, we’d love to have you as part of the Home Unity family.
Our Mission, Vision, Values and Purpose
Our Pupose
At Home Unity, we exist to transform the utility experience for customers by making it fair, reliable, and customer-driven.
We are motivated by the need to challenge outdated industry practices, offering services that reflect the respect, flexibility, and transparency customers deserve.
Our purpose is to unite innovation and customer care, ensuring that every interaction builds trust and delivers value.
Our Vision
Our vision is to be the UK’s most trusted and loved utility provider, renowned for delivering unmatched customer service, value, and innovation.
By 2029, we aim to serve 50,000 satisfied customers, with a reputation for winning consecutive industry awards and maintaining the top spot on Trustpilot.
We will continuously expand our product range, ensuring flexibility and accessibility for all. Through our Home Unity Foundation, we will fight broadband poverty, offering free connectivity to low-income families, while committing to sustainability and community support.
Together, we’ll build a brighter, more connected future for everyone.
Our Mission
Our mission is to lead the UK’s utility sector with customer-first solutions, fair pricing, and exceptional service.
We strive to foster strong partnerships, empower communities, and act with integrity—always putting our customers at the heart of every decision.
Our Values
Our values define who we are and how we operate. They guide every interaction we have with our customers, employees, and partners, ensuring that we build trust, deliver excellence, and foster a culture of respect and collaboration. At Home Unity, we are committed to making a positive impact by putting people first and always striving to do better. We believe in the power of unity, and our core values are reflected in the word ‘UNITY’:
Understanding: We empathise with our customers, making decisions as though they are in the room.
Nurturing: We build positive, supportive relationships with our customers, employees, and communities.
Integrity: We value honesty, holding ourselves accountable and always striving to improve.
Trustworthy: We earn trust by delivering on our promises and providing a reliable, easy-to-use service.
Your Experience: We focus on making every interaction easy, ensuring a seamless experience across all channels.