--- title: My account | Manage bills, cases and support | Home Unity | Home Unity description: Manage your Home Unity account in one place. View bills, track support cases, access the help centre and recommend a friend. --- [Skip to main content](https://homeunity.co.uk/my-account#main-content) [![Home Unity Logo](https://homeunity.co.uk/hs-fs/hubfs/Home%20Unity%20Logo.png?width=220&height=64&name=Home%20Unity%20Logo.png)](https://homeunity.co.uk/?hsLang=en-gb) - Broadband - [Check availability](https://order.homeunity.co.uk/) - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [CityFibre](https://homeunity.co.uk/cityfibre-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - Home phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - About us - [Our Story](https://homeunity.co.uk/our-story) - [Legal](https://homeunity.co.uk/legal) - [Blogs](https://homeunity.co.uk/blog) - [My account](https://homeunity.co.uk/my-account) [Trustpilot](https://uk.trustpilot.com/review/homeunity.co.uk) - Broadband - [Check availability](https://order.homeunity.co.uk/) - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [CityFibre](https://homeunity.co.uk/cityfibre-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - Home phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - About us - [Our Story](https://homeunity.co.uk/our-story) - [Legal](https://homeunity.co.uk/legal) - [Blogs](https://homeunity.co.uk/blog) - [My account](https://homeunity.co.uk/my-account) My Account # Need help or support? Get simple help, view your bills and more using the links below. [Speak to our team](https://homeunity.co.uk/contact?hsLang=en-gb) Upcoming changes to your account ## A fresh look for your bills ✨ From **1 November 2026**, we’re moving to a new billing portal where you can view your bills and make card payments.  To log in, click on 'My account', then click 'Forgot your password' and follow the instructions on screen. Saved a link to the old portal? Update your bookmark to this page and use the button **View my account** found below. Need an invoice from before 1 November 2026? [Contact us](https://www.homeunity.co.uk/contact?hsLang=en-gb) and we’ll send you a copy. 💜 ## What can we help you with? ### Help centre Have a question or need some support? Visit our help centre for useful guides, troubleshooting, and support.  [Get help →](https://help.homeunity.co.uk/?hsLang=en-gb) ### My account Access and download copies of your bills, see your usage and a breakdown of charges.  [View my account →](https://selfcare.homeunity.co.uk/login) ### My cases View all cases on your account and add comments to our support team. Raise a new case if you need help with something new. [View my cases →](https://customer-zone.homeunity.co.uk/?hsLang=en-gb) ### Recommend a friend Do you have a family member or friend who's interested in joining? Recommend them and both you save £20!  [Recommend a friend →](https://homeunity.co.uk/recommend?hsLang=en-gb) [![Home Unity Logo transparent](https://homeunity.co.uk/hs-fs/hubfs/Home%20Unity%20Logo%20transparent.png?width=220&height=64&name=Home%20Unity%20Logo%20transparent.png)](https://homeunity.co.uk/?hsLang=en-gb) Premium full fibre broadband backed by 100% UK-based support. We're not the cheapest. We're the best. [Trustpilot](https://uk.trustpilot.com/review/homeunity.co.uk) #### Broadband - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [City Fibre](https://homeunity.co.uk/cityfibre-broadband) #### Home Phone - [Broadand & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) #### Help & About - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - [Our story](https://homeunity.co.uk/our-story) - [Refer a friend](https://homeunity.co.uk/recommend) - [Blog](https://homeunity.co.uk/blog) © 2026 Home Unity Ltd. All rights reserved. Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, England, HA4 7AE | Registered in England and Wales with Company No: 14685025 - [Accessibility](https://homeunity.co.uk/hubfs/Policies/Vulnerability%20Policy%20D5-POL-0011%20V1.0.pdf) - [Complaints](https://homeunity.co.uk/hubfs/Policies/Complaints%20Code%20of%20Practice%20D5-POL-0003%20V1.2.pdf) - [Legal](https://homeunity.co.uk/legal) - [Privacy](https://homeunity.co.uk/hubfs/Policies/Privacy%20Policy%20D5-POL-0002%20V1.2.pdf) - [T&C's](https://homeunity.co.uk/hubfs/Policies/Terms%20and%20Conditions%20D5-POL-0009%20V1.3.pdf)