Frequently Asked Questions

How long does it take for my broadband to start?

This depends on the type of line you’re going to have and if there’s already a service there, it can take from 5 working days to a few weeks if you’re having a new line put in

 

How fast will my internet be?

By using our speed checker you’ll get a good idea of the speed you’ll receive with minimum speeds included in your contract summary

 

How fast will my internet be?

Sage Pay: Never Miss a Payment

Sage Pay lets you sit back and relax, knowing that your payments are taken care of. There’s no need to call or pay online each week or month when you set up Sage Pay. Sage Pay will take payments from your Debit / Credit Card automatically.

Benefits of Sage Pay
  • Automatic payments from your Debit / Credit Card.
  • No need to call or go online to make payments.
  • Your bank won’t charge set up fees.
  • You can cancel Sage Pay at any time.
  • Your provider will let you know if they’re unable to collect a payment from your account.
  • Your bank won’t charge you if a payment fails – however a Late Payment Charge may still apply (See further details on Late Payment Charges).
Setting up Sage Pay
  • For Weekly Broadband decide on the best day of the week for your payment to be taken from your account, this is known as your Best Day to Pay for monthly it will be taken on or around the 7th of the month.
  • Sign up now as part of the online checkout process at https://flexbroadband.co.uk/#checkAvailsection.
  • You’ll need to make the first payment on your Debit / Credit Card, the rest of your payments will be taken automatically on your Best Day to Pay.

Late payment charges

All providers have late payment charges for customers who do not make payments in full and on time. If they do not receive a payment in full on or before your payment date, you must pay a late payment charge.

Avoid late payment charges by keeping your account up to date
Only one late payment charge will be applied for each period when payments are missed, late or not paid in full under the agreement. If you miss payments on more than one occasion, your charges will be capped, you will need to check with your provider to ensure you’re happy with this amount. If you miss a payment, you will need to contact them to settle any payment due and to avoid your late payment charge from increasing.
Reach out to your provider - they can help
Contact them immediately if you aren’t going to be able to make your payment. Their Customer Support Teams can then discuss your circumstances and agree a course of action to get your account back on track.
Independent Debt Advice

Organisations like The Money Advice Service, Citizens’ Advice Bureau, Step Change and National Debtline provide free, independent advice on how to manage debt.

How long does it take for my broadband to start?

This depends on the type of line you’re going to have and if there’s already a service there, it can take from 5 working days to a few weeks if you’re having a new line put in

 

How fast will my internet be?

By using our speed checker you’ll get a good idea of the speed you’ll receive with minimum speeds included in your contract summary

 

How fast will my internet be?

Sage Pay: Never Miss a Payment

Sage Pay lets you sit back and relax, knowing that your payments are taken care of. There’s no need to call or pay online each week or month when you set up Sage Pay. Sage Pay will take payments from your Debit / Credit Card automatically.

Benefits of Sage Pay
  • Automatic payments from your Debit / Credit Card.
  • No need to call or go online to make payments.
  • Your bank won’t charge set up fees.
  • You can cancel Sage Pay at any time.
  • Your provider will let you know if they’re unable to collect a payment from your account.
  • Your bank won’t charge you if a payment fails – however a Late Payment Charge may still apply (See further details on Late Payment Charges).
Setting up Sage Pay
  • For Weekly Broadband decide on the best day of the week for your payment to be taken from your account, this is known as your Best Day to Pay for monthly it will be taken on or around the 7th of the month.
  • Sign up now as part of the online checkout process at https://flexbroadband.co.uk/#checkAvailsection.
  • You’ll need to make the first payment on your Debit / Credit Card, the rest of your payments will be taken automatically on your Best Day to Pay.

Late payment charges

All providers have late payment charges for customers who do not make payments in full and on time. If they do not receive a payment in full on or before your payment date, you must pay a late payment charge.

Avoid late payment charges by keeping your account up to date
Only one late payment charge will be applied for each period when payments are missed, late or not paid in full under the agreement. If you miss payments on more than one occasion, your charges will be capped, you will need to check with your provider to ensure you’re happy with this amount. If you miss a payment, you will need to contact them to settle any payment due and to avoid your late payment charge from increasing.
Reach out to your provider - they can help
Contact them immediately if you aren’t going to be able to make your payment. Their Customer Support Teams can then discuss your circumstances and agree a course of action to get your account back on track.
Independent Debt Advice

Organisations like The Money Advice Service, Citizens’ Advice Bureau, Step Change and National Debtline provide free, independent advice on how to manage debt.

How long does it take for my broadband to start?

This depends on the type of line you’re going to have and if there’s already a service there, it can take from 5 working days to a few weeks if you’re having a new line put in

 

How fast will my internet be?

Sage Pay: Never Miss a Payment

Sage Pay lets you sit back and relax, knowing that your payments are taken care of. There’s no need to call or pay online each week or month when you set up Sage Pay. Sage Pay will take payments from your Debit / Credit Card automatically.

Benefits of Sage Pay
  • Automatic payments from your Debit / Credit Card.
  • No need to call or go online to make payments.
  • Your bank won’t charge set up fees.
  • You can cancel Sage Pay at any time.
  • Your provider will let you know if they’re unable to collect a payment from your account.
  • Your bank won’t charge you if a payment fails – however a Late Payment Charge may still apply (See further details on Late Payment Charges).
Setting up Sage Pay
  • For Weekly Broadband decide on the best day of the week for your payment to be taken from your account, this is known as your Best Day to Pay for monthly it will be taken on or around the 7th of the month.
  • Sign up now as part of the online checkout process at https://flexbroadband.co.uk/#checkAvailsection.
  • You’ll need to make the first payment on your Debit / Credit Card, the rest of your payments will be taken automatically on your Best Day to Pay.

Late payment charges

All providers have late payment charges for customers who do not make payments in full and on time. If they do not receive a payment in full on or before your payment date, you must pay a late payment charge.

Avoid late payment charges by keeping your account up to date
Only one late payment charge will be applied for each period when payments are missed, late or not paid in full under the agreement. If you miss payments on more than one occasion, your charges will be capped, you will need to check with your provider to ensure you’re happy with this amount. If you miss a payment, you will need to contact them to settle any payment due and to avoid your late payment charge from increasing.
Reach out to your provider - they can help
Contact them immediately if you aren’t going to be able to make your payment. Their Customer Support Teams can then discuss your circumstances and agree a course of action to get your account back on track.
Independent Debt Advice

Organisations like The Money Advice Service, Citizens’ Advice Bureau, Step Change and National Debtline provide free, independent advice on how to manage debt.